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Job Title:
Customer Care Representative (1)

(Enugu, Ikoyi)

Department: Customer Relations

Locations: Enugu, Lagos

Job Description: Resolve Customer Queries

• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
• Follow through on customer queries ensuring prompt resolution and feedback
• Escalate and route customer issues to the relevant process operators
• Perform necessary system transactions related to customer request
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.

Promote Company Products and Services

• Market MTN products and services to current and potential customers
• Provide advice to customers on what package(s) will suit their needs
• Enlighten and educate customers on new products and initiatives within MTN
• Educate customer on use of products and services
• Provide information regarding account or product enquiries

Reports

• Document actions taken to resolve client problems.
• Generate periodic reports and other ad-hoc reports as requested by team lead
• Combine customer care, sales, and routine administrative tasks
• Generate funds from sales and render after sales support service
• Handle cash and ensure correct amounts paid
• Collect customer phones for warranty repairs
  

Job Conditions:

Extended work hours including shifts and weekends Normal MTNN office environment

Required Skills: 1 – 2 years relevant work experience in the service industry

Employment Status : Permanent

Qualification: First Degree

To apply for Enugu click HERE, to apply for Lagos click HERE

This vacancy expires on 24/06/2008.