MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
We are recruiting to fill the position below:
Position: Product Support Officer (O365)
Job Type: Permanent
As a Product Support Officer, the job holder will be responsible for the following functions:
- Attend trainings and acquire manufacturer certifications as determined by management.
- Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
- Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
- Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).
- Stay current with new Office 365 technologies and/or offers
- Provide pre/post-Sales support to our Sales Teams and Customers.
- Assign licenses to new customers, and create user accounts in O365
- Provide Office 365 Solution training as needed to the Sales and Support Teams.
- Conduct discovery calls with customers to address customer technical needs.
- Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
Qualifications, Skills & Competencies
- HND/B.Sc. Degree in Engineering.
- MCSA O365 is an added advantage.
- 2 years working experience
- Excellent communication skills required.
- Previous experience in deploying O365 is required.
- Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.
Demand on the Job
- Exemplary communication skills.
- Job role requires a lot of patience.
- Working after office hours and weekends may sometimes be required.
- Constant communication with customers to understand requests, complaints and follow up until issues are resolved.
Method of Application
Interested and qualified candidates should:
Click here to apply
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